Privacy Policy for Suqya Operations

Depending on your organization's use of the App, we may collect the following information:

Account Information

• Name
• Email address
• Phone number
• User role and permissions
• Organization (Tenant)

This information is used to authenticate users and manage access to the application.

Business Information

Suqya Operations is designed to help businesses manage daily operations. The App may store information including:

• Customer records
• Employee records
• Delivery trips
• Products and inventory
• Bottles and assets
• Sales transactions
• Expenses
• Payments
• Invoices
• Areas and delivery routes
• Business reports and analytics

This information belongs to your organization and is only accessible to authorized users.

AI Copilot Usage

If your organization enables the AI Copilot feature, the App may process:

• User questions submitted to AI
• Voice-to-text transcripts (when voice input is used)
• AI-generated responses
• AI usage statistics
• Token usage
• Performance and diagnostic information

AI requests may be securely logged for:

• Service improvement
• Performance monitoring
• Troubleshooting
• Security
• Usage analytics

Business data submitted to AI is processed only to generate responses requested by authorized users.

Voice Input

When using voice commands, audio is securely transmitted for speech-to-text processing.

Audio is used solely to convert speech into text and is not permanently stored unless required for troubleshooting or required by applicable law.

Camera Access

If enabled by your organization, the App may request camera access to:

• Capture customer photos
• Record delivery proof
• Scan QR codes or documents
• Attach images to business records

The camera is accessed only with your permission.

Device Information

The App may automatically collect limited technical information, including:

• Device model
• Operating system version
• Application version
• IP address
• Crash reports
• Diagnostic information

This information helps improve reliability and performance.

Notifications

The App may send notifications related to:

• Deliveries
• Customer activities
• Payments
• Invoices
• Business alerts
• AI notifications

You can manage notification permissions through your device settings.

We use collected information to:

• Authenticate users
• Provide business management services
• Process customer and operational data
• Generate reports and analytics
• Process AI Copilot requests
• Improve application performance
• Detect and prevent unauthorized access
• Maintain audit logs
• Comply with legal obligations

Certain features use third-party Artificial Intelligence services to generate responses.

When AI features are used, only the information necessary to process your request is securely transmitted to the configured AI provider.

Suqya Operations does not use your organization's business data to train public AI models.

We do not sell or rent your personal information.

Information may be shared only with:

• Cloud infrastructure providers required to operate the service
• AI service providers used to process AI requests
• Service providers supporting application functionality
• Government authorities when legally required

All third-party providers are expected to maintain appropriate security and confidentiality standards.

We implement industry-standard security measures, including:

• Secure HTTPS encryption
• User authentication
• Role-based access control
• Multi-tenant data isolation
• Server-side authorization
• Audit logging
• Regular security monitoring

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

Business information is retained according to your organization's policies and operational requirements.

AI usage logs and diagnostic information may be retained for:

• Security
• Performance monitoring
• Service diagnostics
• Usage reporting
• Billing (where applicable)

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Request a copy of your data

Requests should be submitted through your organization's administrator or by contacting us directly.

Suqya Operations is intended solely for business use.

The App is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

The App may integrate with trusted third-party services, including:

• Artificial Intelligence providers
• Cloud hosting providers
• Push notification services

These providers process information only as necessary to deliver requested services.

We may update this Privacy Policy periodically.

Any changes will be published on this page with an updated Effective Date.

Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy or our data handling practices, please contact:

Suqya Operations

Email: support@suqyaops.com

Website: https://suqyaops.com

Suqya Operations may collect or process:

• Personal Information
• Business Information
• AI Copilot Requests
• Voice Input (when used)
• Device Information
• Usage Analytics
• Crash Diagnostics

All information is transmitted securely, used only for providing and improving the services, and is never sold to third parties.